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Frequently Asked Questions

How do I get an exception put in for my allotments

If you would like to request an exception, click on the Exception Request and fill out the form. Once we have received your submission, our physician will review the request and then one of our staff will call to let you know the results. Please allow 24hrs for someone to get back with you.

Please be aware even if we submit an exception form, there is no guarantee the state will approve our request. Once the physician puts the request through, it takes the state up to 14 calendar days to make a decision. 

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What Do I Need to Bring to My Appointment?

All you must bring is a form of picture ID such as your drivers license or state ID and any documents supporting your diagnosis. (if documents are unavailable we can provide a HIPAA form that can be completed and sent to one of your previous physicians.)


How do I know I will Qualify?

The Physician conducting the exam is the only person that can tell a patient if they qualify or not. With the statute giving us "same like or class" this opens the amount of qualifying conditions tremendously. Luckily we have a 100% MONEY BACK guarantee if the physician decides not to give a recommendation. 

*We Recommend providing supporting documents to ensure the best outcome*

Once the Doctor says YES, what do I do?

The state requires the patient to finish the state application. To do so the patient must log into the registry and provide a copy of their proof of residency and $77.75. The state then processes the application which takes at least 10-14 BUSINESS days. If the state rejects a portion of the state application, you must resubmit that portion and wait another 5 business days. 

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Do I have to bring documents?

No! All though supporting documents are recommended they are not required. Just take note, without documents to show a diagnosis it is up to the patient to explain to the doctor what is going on. Ultimately the doctor has the right to not certify at which time Trichom will refund the Patient's money. 

When do I pay for my appointment?

Payment is typically taken at time of BOOKING. If for some reason the patient cannot pay the full amount at the time of booking they can call the office to see if the staff can start them on the payment plan which requires a $30 deposit. 

If the patient does not have a card they can come into the office and pay with cash to book an appointment. 

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Do you accept


Yes! Walk-Ins are welcome BUT we do recommend calling a head of time to ensure a doctor is seeing patients at that time. There are some days we have gaps in the schedule throughout the day where we don't have a physician onsite. 

What if the State Denies My Application?

It is usually for something simple. you can fix the issue and resubmit the application. 

If you are denied due to proof of residency, the only items that will get you approved listed here.

This information was pulled from the statute, there is NO other way to get approved. The Physician has no way to help with this as the state does not give the doctor access to see what documents the patient has submitted.

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If the state denies my application, can I have my money back from the Physician's Office?

Once the physician has seen the patient and given the recommendation, we are unable to refund any money. The physician's office is no longer involved with the application process once the patient is added to the registry. It is EXTREMELY important to make sure you have the proper documentation for the state. Trichom does however try to help our patients through this process. The only thing we cannot do is change the required documents for proof of residency. 

Do you charge to add smokeable?



Trichom does not charge their existing patients to add smokeable, edibles, or any other routes the state might add in the future. If it is a patient that has an active certification from another physician and wants to add smokeable, they can pay a $40 transfer fee to come see our physicians, finish out the time on their current recommendation and get routes updated.

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